The user must read this document carefully

Terms and conditions of www.lefrangettes.com
1. Product quality and description

Le Frangettes only produce unique pieces, not in series. All jewels are handmade and may therefore have some small imperfections. Customized bijoux are also made upon request, depending on the raw materials available. In these cases, shipping times must take into consideration the days needed to make your jewel.

2. Right of withdrawal

The buyer can cancel the order within 30 minutes by sending a request to the following address: lefrangettes@tiscali.it
Once the product has been shipped, the order cannot be cancelled or modified
If, for any reason, you are not satisfied with the items purchased, you can easily return them within 14 days from the delivery date and exchange them with other products.
Only new items that are unworn and in perfect conditions can be returned. Customized items cannot be returned.
Product must be shipped back in the same optimal conditions in which it was received, complete with all parts and the original package.
Before sending the item back, please email lefrangettes@tiscali.it; then follow the instructions that will be provided to you by our Customer Care to complete the procedure
The shipping costs for returning the package are charged to the customer.
When you get your package please check if the packaging is intact, not damaged, nor wet or otherwise altered, including in the closing materials. Any damage to the packaging or the product must be immediately contested in writing on the courier's proof of delivery.
Document with photographs the stages of unpacking of the goods, so that any damage can be proven.
If you accept a damaged, crushed, broken or open parcel, Le Frangettes won’t be responsible.

3. Delivery times and costs

All orders usually take about 3 business days to leave our studio in Treviso, Italy (weekends and holidays are excluded)
Once your order has been processed and dispatched, you will receive an email with your shipping tracking number.
We usually ship with GLS, Bartolini, SDA and DHL.
Italian shipments take approximately 2/3 business days to be delivered; international shipments take approximately 5/7 business days.
Le Frangettes are not responsible for any items lost or damaged during shipping.
Orders from outside EU may suffer duty charges according to local custom regulation and the customer will take care of these charges.
The specific shipping costs are visible at the check-out moment

4. Payments

Accepted payments methods are Credit Card and PayPal. These methods are 100% secure.

5. Legal notes

Intellectual property rights (such as copyrights, trademark rights, patent rights and design rights) all trademarks (nominal or figurative), trade names, service marks, word marks, illustrations, images, or logos are related to this website and remain exclusive property of the owner or its licensor and are subject to the protection granted by applicable laws or international treaties relating to intellectual property.
The owner reserves the right to amend these terms at any time. In such cases, the owner will appropriately inform the user of these changes.

Thanks for your cooperation.


For further info don’t hesitate to ask: lefrangettes@tiscali.it